Documentation accompanying a Charmglow-branded gas-fueled fireplace provides instructions, safety guidelines, and troubleshooting information. This informational resource typically includes diagrams illustrating component locations, step-by-step guidance for initial setup and operation, and maintenance schedules. For example, it will describe the proper procedure for lighting the pilot light, adjusting flame height, and cleaning the glass enclosure.
This document is critical for ensuring safe and efficient fireplace operation. Adhering to the prescribed instructions reduces the risk of malfunctions, property damage, and personal injury. Historically, such manuals were provided solely in printed format, but increasingly are available digitally, offering enhanced accessibility and searchability for users.
The following sections will address key aspects commonly found within this type of instructional literature, including troubleshooting common issues, safety protocols, and maintenance best practices.
1. Safety Precautions
Within the folds of the informational resource for Charmglow gas fireplaces lies a section of paramount importance: Safety Precautions. This segment is not merely a perfunctory inclusion but rather the cornerstone upon which the entire edifice of safe and responsible operation rests. Its presence acts as both preventative measure and a reactive protocol should unforeseen circumstances arise. The absence of diligent adherence to these precautions can have significant consequences.
Consider a scenario: a homeowner, eager to enjoy the ambiance of a gas fireplace, neglects to consult the manual regarding proper ventilation. Carbon monoxide, an odorless and colorless gas, silently accumulates within the living space. Unbeknownst to the occupants, the compromised ventilation system fails to adequately expel the byproducts of combustion. Without the guidance provided within the safety precautions section, the subtle signs of carbon monoxide poisoning, such as headaches or dizziness, could be misinterpreted or dismissed, leading to potentially fatal consequences. This exemplifies how the safety information is vital, acting as a safeguard against hazards inherent in gas-fueled appliances.
The Safety Precautions section within the guide serves as more than just a list of warnings; it equips users with the knowledge to mitigate risk, prevent accidents, and ensure the longevity of the fireplace and the well-being of the inhabitants. Its thorough examination and implementation are essential for turning a potential hazard into a source of comfort and warmth, solidifying its role as a fundamental component of the whole.
2. Operating Instructions
The “Operating Instructions” section within the Charmglow documentation is not merely a set of steps; it represents the bridge between inert machinery and controlled warmth. It transforms cold metal and gas lines into a controlled source of comfort, guided by the precise language and diagrams carefully laid out within the guide.
-
Pilot Light Ignition
The initial hurdle in engaging the Charmglow fireplace is often the pilot light. The instructions detail the exact sequence of knob turns, button pushes, and safety holds required to ignite and sustain this essential flame. Failure to adhere precisely risks gas accumulation and potential hazards, highlighting the importance of strict adherence to the manual’s guidance. Without the specifics detailed in the manual, homeowners may struggle unnecessarily with pilot lighting.
-
Flame Height Adjustment
Beyond mere ignition, the “Operating Instructions” outline how to modulate the flame height. This controls the heat output and aesthetic ambiance, turning up the intensity on cold nights or dimming it for subtle warmth. The instructions carefully describe knob markings, indicator lights (if any), and anticipated visual changes to the flame as the heat output increases or decreases. It is not enough to have fire, it must be controlled, the charm glow guide is a vital instrument to do so.
-
Remote Control Synchronization (If Applicable)
Many Charmglow fireplaces offer remote control operation for convenience. The documentation precisely details the process of synchronizing the remote with the fireplace unit, covering battery installation, pairing sequences, and troubleshooting steps for unresponsive remotes. A poorly synchronized remote becomes a useless piece of plastic, emphasizing the necessity of following the synchronization procedure to enable remote control.
-
Emergency Shut-Off Procedures
Perhaps the most critical aspect within “Operating Instructions” are the procedures for emergency shut-off. These outline clear steps to rapidly extinguish the flame and isolate the gas supply in case of malfunction, gas leak, or other unforeseen circumstances. These instructions, often highlighted for emphasis, provide a crucial safety net, converting the guide from mere operation to one of proactive and responsive safety.
The “Operating Instructions,” when properly followed, transform a complex system into a user-friendly amenity. It ensures the user remains in command, maintaining a safe, reliable source of warmth within the home. This vital component within the guide makes the fireplace what it is: controlled, comfortable, and safe.
3. Troubleshooting Guide
Within the comprehensive compilation that is the Charmglow gas fireplace manual, the “Troubleshooting Guide” stands as a critical resource, a beacon in the event of operational difficulties. It exists not as an isolated chapter, but as an integral component, intrinsically linked to the fireplace’s reliable function. Without it, the manual would be incomplete, a map lacking the essential markings for navigating potential hazards and setbacks.
Consider a scenario: the pilot light, the small but vital flame that initiates the fireplace’s warmth, refuses to ignite. Frustration mounts as repeated attempts yield nothing but the faint scent of gas. Without the troubleshooting section, the homeowner is left to speculate, potentially attempting ill-advised solutions that could exacerbate the problem. However, consulting the guide reveals a list of possible causes: a clogged pilot orifice, insufficient gas pressure, or a malfunctioning thermocouple. With these potential culprits identified, the homeowner can systematically investigate, often resolving the issue without the need for costly professional assistance. The troubleshooting section is an essential part of understanding a gas fireplace unit.
The “Troubleshooting Guide” serves as a practical tool, empowering users to diagnose and resolve common issues that may arise during the fireplace’s lifespan. It addresses not only the symptoms of malfunctions but also, in many cases, offers step-by-step solutions. By understanding the relationship between cause and effect, as outlined within this section, users can maintain the fireplace’s optimal performance, extending its lifespan and ensuring consistent warmth and ambiance for years to come. Without this guide, resolving these issues could be impossible for a typical user.
4. Maintenance Schedule
The “Maintenance Schedule,” as presented within the Charmglow gas fireplace manual, transcends a mere listing of tasks and intervals. It functions as a carefully orchestrated plan, ensuring the longevity, safety, and optimal performance of the appliance. Neglecting this schedule is akin to ignoring the vital signs of a living entity, inviting potential hazards and diminishing the inherent benefits the fireplace offers.
-
Annual Inspection and Cleaning
Each year, the manual mandates a comprehensive inspection. This includes meticulous cleaning of the burner assembly, pilot light, and venting system. Soot accumulation, a silent byproduct of combustion, can impede airflow, reduce efficiency, and, in extreme cases, lead to carbon monoxide buildup. Just as a skilled physician examines a patient for subtle anomalies, this annual ritual safeguards against unseen threats. Failure to follow the schedule risks gradual and dangerous damage to essential components.
-
Pilot Light Verification and Adjustment
The pilot light, often perceived as a small, insignificant flame, is, in reality, the heart of the gas fireplace. The maintenance schedule dictates regular verification of its stability and proper flame pattern. A weak or erratic pilot light can indicate underlying issues, such as low gas pressure or a contaminated orifice. Adjustments, as described in the manual, ensure reliable ignition and prevent gas leaks. Overlooking this step is like neglecting the foundation of a building; the entire structure is compromised.
-
Ventilation System Assessment
The venting system, the conduit through which combustion byproducts are safely expelled, demands periodic assessment. The maintenance schedule prescribes visual inspection for obstructions, corrosion, or damage. A compromised vent can lead to the accumulation of harmful gases within the living space, posing a significant health risk. Imagine a clogged artery restricting blood flow; a similar blockage in the venting system can have dire consequences. Therefore, an evaluation of the venting is a must for overall fireplace health.
-
Gas Line Integrity Check
The gas lines, the arteries delivering fuel to the fireplace, are subject to wear and tear. The maintenance schedule mandates periodic inspection for leaks or damage. A gas leak, even a small one, presents a fire hazard and a potential health risk. Using a soapy water solution to detect leaks, as described in the manual, is a simple yet effective preventative measure. Ignoring this step is like leaving a ticking time bomb unattended, waiting for the inevitable.
These facets of the maintenance schedule are not arbitrary; they are interconnected elements of a holistic approach to gas fireplace care. The Charmglow gas fireplace manual, through its detailed instructions and recommendations, serves as a guide, empowering users to maintain their fireplace’s safety, efficiency, and longevity. A proactive approach to maintenance, guided by the manual, ensures not only continued warmth and ambiance but also the peace of mind that comes with knowing the appliance is functioning safely and reliably. This is a vital link between owner and machine.
5. Parts List
Within the pages of a Charmglow gas fireplace manual, the “Parts List” stands as a meticulously detailed inventory, a comprehensive enumeration of every component, no matter how seemingly insignificant, that constitutes the entire appliance. This list is not merely an appendix; it is a critical key, unlocking the secrets of repair, maintenance, and the very anatomy of the fireplace itself. Without it, even seasoned technicians might struggle to identify, locate, or replace a specific element, rendering the manual significantly less effective.
-
Exploded Diagram Correlation
Often, the “Parts List” is intricately linked to exploded diagrams within the manual. Each component listed is assigned a corresponding number or letter, which then appears on a detailed visual representation of the fireplace’s assembly. This synergistic relationship allows users to quickly identify a part’s location and its relationship to surrounding components. Imagine attempting to reassemble a complex engine without a labeled diagram; the “Parts List” with exploded diagram correlation provides that crucial visual aid for the fireplace. It is the blueprint for the machines components.
-
Accurate Ordering Information
Each entry in the “Parts List” typically includes a precise part number, a unique identifier assigned by the manufacturer. This number is essential for ordering replacement parts from authorized dealers or distributors. A slight deviation in this number could result in receiving an incompatible component, rendering the repair futile. Consider the frustration of a homeowner attempting to fix a faulty igniter, only to discover that the replacement part, ordered without the proper part number, is the wrong size and voltage. It underscores the importance of careful attention to detail within the “Parts List.”
-
Material Specifications
In some instances, the “Parts List” may also include material specifications for certain components, such as the type of metal used in a burner or the composition of a gasket. This information is crucial for ensuring that replacement parts meet the required standards for safety and performance. Installing a burner made of inferior material, for example, could lead to premature failure and potentially dangerous gas leaks. The manual offers that protection.
-
Troubleshooting Context
The “Parts List” provides essential context for troubleshooting. When diagnosing a problem, the manual might reference a specific component, allowing the user to quickly locate it within the “Parts List” and examine its specifications or ordering information. This interconnectedness facilitates a more efficient and accurate troubleshooting process. Without this cross-referencing capability, the troubleshooting guide is significantly diminished.
The multifaceted utility of the “Parts List” highlights its significance within the Charmglow gas fireplace manual. It is more than a mere inventory; it is a comprehensive resource for repair, maintenance, and a deeper understanding of the appliance’s construction and operation. It is a guide to what is inside the metal box.
6. Diagrams
Imagine a clock dismantled, its gears, springs, and levers scattered across a workbench. Without a visual guide, reassembling it becomes an exercise in futility, a puzzle with no clear solution. Similarly, a Charmglow gas fireplace, a complex interplay of gas lines, burners, and control mechanisms, can appear daunting to the uninitiated. Here, diagrams within the manual serve as the essential blueprint, transforming chaos into order and complexity into comprehension. They are the visual language that bridges the gap between the manufacturer’s design and the user’s understanding. A poorly written manual without proper diagrams is little better than no manual at all.
Consider a homeowner attempting to replace a faulty thermocouple. The written instructions, though precise, might fail to convey the precise location and orientation of the component within the cramped confines of the fireplace’s interior. A clear, detailed diagram, however, immediately clarifies the thermocouple’s position relative to the burner, pilot light, and gas valve. This visual aid reduces the risk of improper installation, which could lead to gas leaks or malfunction. Moreover, exploded diagrams reveal the order in which components must be disassembled and reassembled, preventing damage to delicate parts. These diagrams are not mere illustrations; they are critical tools for safe and effective maintenance.
The presence of accurate and well-labeled diagrams elevates the Charmglow manual from a mere collection of instructions to a comprehensive guide for operation, maintenance, and repair. They empower users to confidently troubleshoot issues, perform routine maintenance, and understand the inner workings of their fireplace. In the absence of these visual aids, even the most meticulously written text can fall short, leaving users confused, frustrated, and potentially at risk. This combination ensures safety and quality of repairs.
7. Warranty Information
The section on warranty information within the Charmglow gas fireplace manual often feels like the fine print on a contract, easily overlooked. Yet, it represents a binding agreement, a promise of recourse should the carefully engineered appliance falter prematurely. It’s a vital document, deserving of more than a cursory glance, as its contents dictate the terms of protection, the scope of coverage, and the procedures for seeking redress.
-
Coverage Period Specifics
The most salient aspect of the warranty is its duration. The Charmglow manual meticulously defines the coverage period, delineating the exact timeframe during which the manufacturer assumes responsibility for defects in materials or workmanship. Some components might be covered for a more extended duration than others; for example, the firebox might warrant protection for a decade, while electronic controls receive only a year or two. Understanding these timeframes is critical; a claim submitted outside the specified period may be summarily rejected. The period and components protected are vital for understanding.
-
Exclusions and Limitations Detailed
The warranty information invariably outlines exclusions and limitations, instances where coverage is nullified. Common exclusions include damage resulting from improper installation, misuse, neglect, or unauthorized repairs. Acts of nature, such as lightning strikes or floods, typically fall outside the scope of protection. Furthermore, the warranty may be voided if the fireplace is not serviced by a certified technician or if non-original replacement parts are used. Careful adherence to the manual’s recommendations regarding installation and maintenance is paramount to preserving warranty eligibility. The stipulations are important.
-
Claim Procedure Demystified
The Charmglow manual details the precise steps required to file a warranty claim. Typically, this involves contacting an authorized service center, providing proof of purchase, and describing the nature of the defect. The service center may require a site visit for inspection, and the homeowner may be responsible for certain costs, such as transportation or diagnostic fees. Understanding the claim procedure upfront can streamline the process and minimize delays. The information to make a claim is essential.
-
Transferability Clarification
The warranty information clarifies whether the coverage is transferable to subsequent owners. Some warranties are strictly limited to the original purchaser, while others allow transfer with proper documentation. If the fireplace is sold during the warranty period, the manual dictates the steps required to transfer coverage to the new homeowner. Failure to comply with these procedures could render the warranty void for the subsequent owner. The rules around the next owner are crucial.
The warranty information within the Charmglow gas fireplace manual, though often relegated to the end pages, serves as a legal safeguard, a binding contract between the manufacturer and the consumer. It defines the parameters of protection, the exclusions that nullify coverage, and the procedures for seeking redress. Diligent review of this section ensures that the homeowner is fully aware of their rights and responsibilities, safeguarding their investment and providing peace of mind throughout the fireplace’s lifespan.
8. Installation Guidelines
The Charmglow gas fireplace manual dedicates a significant portion to installation, recognizing its paramount importance. Faulty installation negates all other safeguards, rendering safety features useless and warranties void. Therefore, the guidelines transform from mere suggestions into immutable directives, the foundation upon which safe and effective operation rests.
-
Clearance Specifications
Combustible materials in proximity to the fireplace pose an obvious hazard. The manual’s clearance specifications, meticulously detailed, mandate minimum distances between the fireplace and walls, flooring, mantels, and any other flammable substance. Disregarding these dimensions invites the risk of fire, structural damage, and personal injury. Imagine a scenario where a homeowner, eager to expedite installation, neglects to account for the required clearance around the mantel. Over time, the excessive heat generated by the fireplace ignites the wood, resulting in a devastating fire. Compliance with these spatial constraints is not merely a suggestion; it is a non-negotiable prerequisite for safe operation.
-
Venting Requirements
Proper venting is essential for the safe expulsion of combustion byproducts, preventing the accumulation of carbon monoxide within the living space. The installation guidelines specify the correct type, size, and configuration of venting pipes, along with strict limitations on bends and obstructions. An improperly vented fireplace becomes a silent killer, slowly poisoning its occupants with an odorless and invisible gas. The manual’s stipulations are crucial. Consider the case of a family who, unaware of the venting requirements, installs a Charmglow fireplace with an inadequate exhaust system. Over time, carbon monoxide levels rise imperceptibly, causing chronic headaches, fatigue, and, eventually, a life-threatening emergency. Adherence to the venting requirements protects human life.
-
Gas Line Connection Protocols
Connecting the gas line to the fireplace demands precision and adherence to stringent safety protocols. The installation guidelines specify the correct type of gas piping, fittings, and sealant, along with detailed instructions for leak testing. A faulty gas connection poses an immediate and potentially catastrophic fire hazard. Even a small leak can trigger an explosion, causing widespread damage and endangering lives. The manual provides a blueprint. Picture a scenario where a novice installer, lacking the requisite expertise, improperly connects the gas line to a Charmglow fireplace. A slow, undetected leak develops, gradually filling the room with flammable gas. A spark from a nearby electrical outlet ignites the gas, resulting in a violent explosion that demolishes the house. The proper gas line connection procedures must be followed.
-
Electrical Wiring Standards
Many Charmglow fireplaces incorporate electrical components, such as blowers, igniters, and remote controls. The installation guidelines specify the correct voltage, wiring gauge, and grounding requirements, along with instructions for connecting the fireplace to a dedicated electrical circuit. Improper electrical wiring poses a risk of fire, electric shock, and damage to the fireplace’s internal components. Adherence to electrical codes and the manual’s instructions is paramount. Consider a homeowner who, attempting to save money, uses undersized wiring to connect a Charmglow fireplace to the electrical grid. The overloaded circuit overheats, melting the insulation and causing a short circuit. The resulting electrical fire spreads rapidly, engulfing the entire house. The electrical wiring standards section must be carefully reviewed and followed. The section ensures safe connection to power.
These installation guidelines, meticulously detailed and rigorously enforced, are not arbitrary regulations; they are the foundation upon which the safe and reliable operation of the Charmglow gas fireplace depends. Ignoring these directives invites risk, jeopardizes safety, and negates the very benefits the appliance is designed to provide. This critical element within the manual ensures safety above all else.
Frequently Asked Questions
The warmth of a gas fireplace brings comfort and ambiance, but questions often arise, especially concerning its safe and efficient operation. The Charmglow documentation aims to address common concerns.
Question 1: Where does one locate the model number of a Charmglow gas fireplace, an essential piece of information for ordering replacement parts and accessing specific troubleshooting guides?
The quest for the model number often begins with a flashlight and a bit of contortion. Typically, the number resides on a metal plate affixed to the fireplaces lower firebox area. Other times, it can be on the inside of the control panel door. One might need to remove the lower decorative panel or grate to access it. Finding this number is paramount; without it, sourcing the correct components for repair or maintenance becomes a frustrating, imprecise endeavor.
Question 2: What does one do if a Charmglow gas fireplace pilot light persistently refuses to ignite, leaving its owner in the cold?
A pilot light that refuses to ignite often signals a problem. Before summoning a technician, verify the gas supply is active, and the control knob is correctly positioned. A clogged pilot orifice is a common culprit, requiring careful cleaning with a thin wire. Also, a faulty thermocouple might be the cause, meaning it is not properly sensing the flame and shutting off the gas. This is a scenario where careful inspection and methodical troubleshooting can yield success, saving time and expense.
Question 3: Is it possible to safely operate a Charmglow gas fireplace during a power outage, allowing users to enjoy its warmth even without electricity?
Whether the unit can work during a power outage hinges on its ignition system. Older models often employ a standing pilot light that operates independently of electricity. However, newer models with electronic ignition systems require power to function. The documentation explicitly outlines whether a battery backup system is present or if the unit relies solely on AC power. Understanding this distinction is crucial for preparedness during emergencies.
Question 4: How frequently must a Charmglow gas fireplace undergo professional servicing to maintain its safety and efficiency, a question of particular concern for responsible homeowners?
While routine maintenance can be handled by diligent homeowners, annual professional servicing is highly recommended. A qualified technician can thoroughly inspect the burner assembly, venting system, and gas connections, identifying potential issues before they escalate. This proactive approach ensures safe operation, optimal efficiency, and extends the lifespan of the fireplace.
Question 5: What signs indicate that a Charmglow gas fireplace requires immediate professional attention, preventing potential hazards and costly repairs?
Certain signs demand immediate action. The persistent odor of gas, even a faint one, warrants immediate evacuation and contact with the gas company. Soot accumulation around the fireplace or on the walls signals incomplete combustion and potential carbon monoxide buildup. Unusual noises, such as popping or hissing sounds, suggest mechanical problems or gas leaks. These red flags should never be ignored; professional assessment is imperative.
Question 6: What steps are involved in converting a Charmglow gas fireplace from natural gas to propane, or vice versa, a complex procedure requiring careful execution?
Conversion between natural gas and propane is not a simple task. It necessitates replacing the burner orifice, adjusting the gas pressure regulator, and potentially modifying the pilot light assembly. The manual provides specific instructions and part numbers for the conversion kit. However, it emphatically recommends that this procedure be performed by a qualified technician. Incorrect conversion can lead to dangerous gas leaks or inefficient combustion.
Adhering to the insights provided in the manual ensures lasting enjoyment and peace of mind, knowing that safety and efficiency are prioritized.
Next, explore a comprehensive glossary of terms related to the Charmglow appliance, further clarifying technical jargon and enhancing understanding.
Unlocking Longevity
Within the weathered pages of forgotten Charmglow guides lies a trove of wisdom. These tips, unearthed from manuals relegated to dusty shelves, offer insights into extending the life and ensuring the reliable operation of these hearths. They are not mere suggestions, but hard-won lessons learned over decades of experience.
Tip 1: Embrace the Annual Ritual. Each year, as the leaves turn and a chill descends, dedicate time to a thorough inspection. The Charmglow guides consistently emphasize this point: a clean burner, a clear vent, and a vigilant eye for corrosion are the cornerstones of a healthy fireplace. Neglecting this ritual invites slow decay, a gradual decline in efficiency, and the specter of unforeseen repairs.
Tip 2: The Pilot Light’s Silent Symphony. The pilot light, often overlooked, serves as the sentinel of the hearth. Observe its flame. Is it steady, a clear blue beacon? Or does it flicker, waver, or sputter, hinting at underlying issues? The manuals counsel that an unstable pilot light often signals a clogged orifice or insufficient gas pressure. Addressing these subtle signs prevents larger problems from arising.
Tip 3: Respect the Venting Pathway. The venting system, often concealed, is the lifeline of the fireplace. It is through this conduit that combustion byproducts are safely expelled. Annually, inspect this pathway. Ensure it is free of obstructions, corrosion, or damage. A compromised vent invites the insidious threat of carbon monoxide poisoning, a silent danger that can claim lives. Vigilance is key.
Tip 4: The Gas Line’s Integrity. The gas line, the artery delivering fuel to the fire, demands respect. Employ a soapy water solution, a time-honored technique, to check for leaks. Bubbles forming indicate a breach, a potential fire hazard. The manuals warn that even a faint odor of gas warrants immediate action: evacuate, and summon the professionals.
Tip 5: Parts Matter. The Charmglow guides are adamant: when replacement parts are needed, insist on authenticity. Generic substitutes often fall short, compromising performance and potentially voiding the warranty. The original parts, meticulously engineered, ensure compatibility and preserve the integrity of the fireplace.
Tip 6: Clearance is Non-Negotiable. Combustible materials must be kept at a safe distance. The manuals provide precise clearance specifications, delineating the minimum distances between the fireplace and walls, mantels, and furnishings. Disregarding these dimensions invites disaster, a potential conflagration that can consume homes and lives.
Tip 7: Installation Precision. The installation process is not a task for the inexperienced. The manuals strongly recommend engaging a qualified technician, one versed in the intricacies of gas plumbing and ventilation. Improper installation negates all other safeguards, rendering the fireplace a potential hazard rather than a source of comfort.
These tips, gleaned from the accumulated wisdom within the Charmglow documents, offer a pathway to enduring hearths, a means of ensuring safe and reliable operation for years to come. They are not merely instructions but lessons forged in the fires of experience.
With these insights in hand, one is better equipped to navigate the complexities of Charmglow gas fireplace ownership, transforming a potential source of anxiety into a reliable source of warmth and comfort.
The Guardian Within the Pages
The preceding exploration has illuminated the profound significance of the charmglow gas fireplace manual. It is far more than a simple instruction booklet. Within its pages lies a comprehensive guide, a vital tool for safe operation, maintenance, and troubleshooting. Its chapters on safety precautions, operating instructions, and maintenance schedules collectively serve as a shield, protecting both property and lives. The inclusion of a parts list and detailed diagrams empowers users to understand the inner workings of the appliance and address potential issues with confidence. The documentation detailing warranty is the shield and sword and to ensure everything is running properly.
As the embers of this analysis fade, let the knowledge imparted serve as a constant reminder: respect the power contained within those pages. The charmglow gas fireplace manual is a guardian, a silent protector standing watch over the hearth. Seek its wisdom, heed its warnings, and entrust it to guide the responsible stewardship of this essential home appliance. The choice to embrace its guidance is the choice to embrace safety, efficiency, and enduring comfort. Neglecting this resource invites unnecessary risk, transforming a source of warmth into a potential danger. Therefore, let its teachings illuminate the path to a secure and cozy home.