A documented resource serves as a structured framework for organizations aiming to implement and maintain a robust quality management system. It typically outlines the scope of the quality management system, including details of applicable standards, policies, procedures, and processes. A specific instantiation might include sections dedicated to document control, corrective and preventive actions, internal audits, and management review.
This structured documentation contributes significantly to consistent operational performance, customer satisfaction, and continuous improvement. By providing a clear and accessible reference point, it facilitates employee training, ensures compliance with regulatory requirements, and supports the achievement of organizational objectives. Historically, these resources have evolved alongside the development of quality management principles and international standards, reflecting a growing emphasis on documented processes and evidence-based decision-making.
